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Public sector suite

Civis

Single-window service delivery and grievance redressal

Civis lets citizens apply, track and complain in their own language on any channel, and gives officers one queue with SLA clocks and escalation.

What Civis does

Civis is the front door of a department. Citizens reach it on web, mobile, WhatsApp, IVR or at a counter, officers see one prioritised queue with deadlines, and heads see where service is slipping.

  • One front door for citizensApplications by web, WhatsApp or IVR
  • Served in 22 scheduled languagesEvery screen and prompt, via Bhashini
  • Charter deadlines are enforcedSLA clocks, reminders and escalation
  • One prioritised officer queueRouted by subject, evidence to close
  • Slippage is visible earlyDashboards of pendency by district

Modules

8 modules, all working on the same records and answerable by the same assistant. Buy the ones you need and add the rest later.

  • Services and applicationsOnline forms for certificates, licences and schemes, with documents pulled from DigiLocker and Aadhaar e-KYC.
  • Grievance intakeComplaints from web, app, WhatsApp, IVR, email and walk-in, de-duplicated and categorised automatically.
  • SLA tracking and escalationCitizen charter timelines enforced with clocks, reminders and automatic escalation up the hierarchy.
  • MultilingualEvery screen, message and voice prompt in 22 scheduled languages through Bhashini.
  • Status and notificationsReal-time status by SMS, WhatsApp and app, with acknowledgement numbers citizens can quote.
  • Officer workbenchRouting by jurisdiction and subject, templates for replies, field visit capture and closure with evidence.
  • Signatures and identityAadhaar e-KYC to verify applicants, and eSign for the certificates and orders a department issues.
  • Department dashboardsPendency, disposal, satisfaction and hotspots by district and office, feeding Lumen.

Integrations

The systems and standards Civis connects to. Each integration runs with the credentials and approvals your organisation already holds.

Who it is for

Each of these has its own section on the solutions page, with the constraints that shape it.

GovernmentDepartments, PSUs and agencies that need sovereign, auditable systems.

The rest of the public sector suite

Citizen services, paperless government and decision dashboards, built for Indian departments.
DossierFiles, approvals, records and signatures, without paper
LumenDashboards and decision support for department heads

See Civis on your own material

We will run a demo against your own documents and your own workflow, and set out what a deployment inside your perimeter would involve.

Request a demoContact